Earlier this month, T:Style magazine fashion director Horacio Silva lent his byline to the Times proper — to write a mostly scathing review of Tom Ford's new store on Madison Avenue. Now in his New York mag egofest, Ford responds to claims that his store might, possibly, maybe, by chance, coulda-woulda-shoulda been rude to a customer.

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Horacio Silva is a bald and beautiful man. But he is not a happy man. Nor an impressed man. The T:Style magazine fashion chief stopped in at Tom Ford's much-buzzed-about men's store, only to find that the service and customer focus that Ford proclaims to care foremost about was somewhere between lacking and non-existent.

So what if the day shirts offer some 400,000 customization possibilities? You don't tell the man capable of squashing your buzz that the upstairs room is by appointment only.

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